Returns

Returns policy:
We are happy to refund or exchange any purchases within 14 working days from receipt. All returns must be sent via recorded mail and in their original condition, to the returns address. You will be responsible for paying postage costs associated with returns under this policy.

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

  • We receive the returned product within 14 days following the date of delivery of the product
  • The returned product is unused, with any labels still attached, and otherwise in a condition enabling us to sell the product as new
  • You comply with the returns procedure set out in this policy
  • None of the exclusions set out below apply

In order to take advantage of your rights under this returns policy, you must fill in the returns form that was with your order on delivery and the returns form must be sent along with the goods.


Exclusions
Products that have been used, worn, washed, modified or damaged in anyway may not be returned under this policy.
We regret that we are unable to offer refunds on any sale items unless proven faulty. We will be happy to offer a like for like, size exchange or credit note for sale goods.

Refunds
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us). We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

  • We will not refund or exchange the product
  • We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product
  • If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

Returns address:
Stori Clothing
111 Hampton Road
Bristol
BS6 6JG