This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website. This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.
We will deliver our products worldwide. If the address for delivery of your order is a UK mainland address, then you will be able to select standard delivery only. If the address for delivery of your order is not a UK mainland address, then you will be able to select worldwide shipping from the following delivery methods:
- standard delivery
- worldwide shipping
This section indicates the typical delivery periods for the different delivery methods. Delivery method typical delivery period for standard delivery is 2-5 working days. Whether you place your order on a working day, or on a non-working day, these periods run from the close of business on the next following working day. These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.
Delivery charges will be calculated and automatically applied to your order during the checkout process. The following indicates the applicable charges / how charges are calculated for the different delivery methods. All amounts are stated in pounds sterling/£ and are inclusive of vat. Delivery method charges:
- Standard delivery: £3.95
- Worldwide delivery: £10.00
Receipt and signature
All deliveries must be received in person at the delivery address, and a signature must be provided. If the delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. The instructions will include a time limit for collection.
If you experience any problems with a delivery, please contact us by email to email@example.com. If our delivery service provider is unable to deliver your products, and such failure is your fault, then it is your responsibility to make arrangements with the delivery service provider to collect your products. An indicative list of the situations where a failure to deliver will be your fault is set out below:
- You provided the wrong address for delivery.
- There is a mistake in the address for delivery that was provided.
- The address for delivery is not reasonably accessible.
- The address for delivery cannot safely be accessed.
- Where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.